TaalLink Terms and Conditions

Article 1. Definitions

Client: Any natural or legal person who has placed an order for interpreting, translation and/or proofreading with the Contractor, as well as any third party who is legally bound by that order.
Contractor: GTSdata B.V., with its registered office in Etten-Leur, trading under the name TaalLink.
Interpreting services: The oral transmission of spoken communication from one language to another, including simultaneous, consecutive and telephone/online interpreting, as well as related activities.
Translation services: The written rendering of the content and/or meaning of a text or document supplied by the Client into another language, including revision and related work.
Review: The correction of spelling, grammar, punctuation, word order and, where necessary, style in a text provided.
Additional work: Extra work necessary for the proper execution of the assignment or additionally commissioned by the Client.
Reduced scope of work: The part of the assignment that is wholly or partially withdrawn by the Client.

The Contractor shall carry out the assignment to the best of their knowledge and ability.
If the assignment is provided on behalf of a third party, the Client remains fully liable for payment.
The Contractor is entitled to have (parts of) the assignment carried out by third parties.
Changes or additions to an assignment, including corrections after the deadline referred to in Article 8.1, shall be deemed a new assignment.

Stated deadlines shall not be deemed strict deadlines, unless expressly agreed otherwise.

Cancellation of an assignment for interpreting services must be made in writing, which includes by email or via the (online) portal made available by the Contractor.
If the Client cancels the assignment 48 hours or more before the start, no fee is payable.
If the Client cancels the assignment within 48 hours of the start time, the full agreed amount remains payable, unless the Contractor confirms otherwise in writing. Exceptions are permitted only in very exceptional cases.
If the Client fails to attend (no-show), the full agreed amount is payable.
If the interpreter is available at the agreed time and location (or online) and the assignment does not take place or is delayed due to circumstances on the Client's part, the reserved time will be charged in full.
Waiting time and overrun are considered additional work and invoiced accordingly.

All prices are exclusive of VAT, unless otherwise stated.
Costs associated with the performance of the assignment (such as travel, accommodation, courier or technical costs) may be charged additionally.
Additional work will be charged separately.
Reduced scope of work shall only result in a price reduction if no work has yet been carried out.

Invoices must be paid within 14 days of the invoice date. In the event of late payment, statutory interest shall be payable without further notice of default.
The Client may not invoke set-off, suspension or withholding.
If circumstances on the part of the Client prevent performance, the agreed fee remains payable.

Complaints must be reported within 7 days of delivery, failing which the right to complain lapses.
Necessary corrections shall be carried out once free of charge by the Contractor. Corrections carried out by third parties shall not be reimbursed.

Upon full payment, the Client shall acquire the right to use the work delivered.

The Contractor shall not be liable for any direct or indirect damage arising from the performance of the contract.
The Client shall indemnify the Contractor against any claims by third parties.

Once performance has commenced, the agreement cannot be terminated on the grounds of a non-attributable shortcoming.